RPINDIA ARCHIVE
Indian
BPO firm to expand RP operations
MUMBAI, India - Sutherland Global Services (SGS) of India
announced Thursday that it will expand its call center operations
in the Philippines with two new sites to be established outside
Metro Manila.
Sutherland president K.S. Kumar made the announcement when
he paid a courtesy call on President Gloria Macapagal-Arroyo
at the Taj Majal Hotel where she is billeted while in India.
Kumar informed the President that SGS’s new call centers
would be established in Camarines Sur and Davao City. The
Davao City call center will hire 100 workers.
The two new SGS’s sites are expected to create 500
additional jobs to the firm’s total workforce in the
country. There are 2,000 Filipinos employed by the Indian
business process outsourcing (BPO) company at its Clark Freeport
Zone (CFZ) operations.
Sutherland Global Services was also among the first locators
at the new IT Park in Tarlac, with its 100-seat call center
expected to be online by January 2008.
He told the President that SGS is finalizing the evaluation
of a proposed 200-employee call center operation in Iloilo
and the planned training facilities in seven provinces to
accommodate 500 graduates every month.
The President thanked Kumar for his company's confidence
in the Philippines and assured him of the government’s
full support for SGS’s expansion program.
In a separate courtesy call, WNS Global Services, India’s
largest BPO company, presented to the President its upcoming
call center project in the Philippines which was registered
with the Philippine Economic Zone Authority (PEZA) last Sept.
26.
She said Global Services made the right decision when it
chose the Philippines as the site for its operation. The country
now boasts of an expansive telecommunications network and
a highly productive and English-proficient Filipino workforce.
With India leading the group, the Philippines is currently
ranked among the most favored destinations for BPO operations
worldwide.
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